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FOR PURCHASED PRODUCTS ONLY (NOT RENTALS)

We understand you want your order to be just right. This is why we make sure that all of our products are very well inspected before sending them your way. We are confident that you will love the products you order from dreammakersparty.com

If you would like to exchange or return an item that you have received in the last 5 business days, you will need to request a Return Authorization (RA) number. All Furniture, Custom Orders, Graphic Art are not eligible for return or exchange. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable. After submitting your return request, we will review the information and forward via email a RA number and instructions for returning the item. This Return Authorization (RA) number is valid for 14 days. For returns on all eligible products that are not defective, we are required to charge a 25% restocking fee. Please contact customer care at customerservice@dreammakersparty.com or 407-730 -4070 with any questions on whether or not the item you are interested in is a returnable item.

Please note that items shipped back to us without a return authorization number will not be accepted. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 14 days for a refund or exchange. Without the original packaging, we will not be able to accept your return. Returned items should be free from dirt and debris. Products that have scratches, stains or damages are not returnable. Please note that purchased items label as on sale are final and thus aren't eligible for refunds.

In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up within 14 days of DreamMakers Events & Party Rentals inspection, item will be destroyed in field or given to charity. Shipping fees are non-refundable and you are responsible for any return shipping costs. We offer free shipping on several of our items and as part of a promotional shipping program. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition to the 25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

We will inspect the returned merchandise within 72 hours of receiving the merchandise to ensure that they are in like-new condition. We will then process your request and issue a credit to your original payment method within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.

Defect or Damage Items Policy

In the event that your order arrives damaged, please contact us within 48 hours of delivery to facilitate an exchange. Please note we will provide replacements for items damaged during shipping, however we will not cover the cost of return shipping should you decide to return the order instead. You’ll need to email us with photos of the damaged merchandise during that time. If anything is missing from your order, please contact us so we can send you a replacement. Contact us at customerservice@dreammakersparty.com or by calling 407-730-4070. In the event an exchange cannot be made, we will offer a substitute or refund.

Cancellation

If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full. Orders cancelled after processing may be subject to restocking fees. In the event that you cancel your order after it’s shipped, you may return it for a refund minus cost of shipping. Undeliverable packages will be restocked and treated as cancellations, meaning we’ll refund you for the product cost minus shipping in addition to the 25% restock fee.

FOR PRODUCTS RENTALS ONLY

We understand things change! We will gladly adjust your order up until two weeks prior to your event date, as long as the changes are of equal or higher value to the most recent version of your order.

Cancellation

If cancellations occur, no rental and any event related services will be refunded. A store credit will be issue for rental merchandise only excluding delivery and set-up fees. Note that if you opt for a partial or complete cancellation the following fees shall apply: Orders cancelled within 30 days of delivery date, 25% of invoice total; Orders cancelled less than 72 hours prior to the Event, but before loaded for delivery, 50% of invoice total; and Orders cancelled after being loaded on a truck, or after the specified pick-up (“install”) time for “will-call” Orders, 100% of the invoice total. A store credit will be issue for any remainder paid amount. All custom orders are non-refundable and not eligible for store credit.

*See "Terms and Conditions" for further explanation of policies.