FOR PRODUCTS PURCHASES ONLY (NOT RENTALS)
Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 407-730-4070. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change, if the order cannot be changed with the, there will be a restocking fee charged. Orders should not be considered changed, unless you receive DreamMakers Events & Party Rentals, LLC., a confirmation email outlining the changes you requested, which you will only receive upon our verification that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return or request to cancel your unshipped merchandise. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by DreamMakers will be deducted. Dreammakersparty.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it has been longer than 14 days, please give our Customer Service Department a call at 407-730-4070.
Wrong Products Received
If you are shipped a different product than you ordered, please Email Us or call us at 407-730-4070 within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
Cancellations And Changes
If you need to cancel or make changes to an order you must contact us within 24 hours at 407-730-4070 does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by Dreammakersparty.com or the manufacturer.
If an item is received by you and is thought to be defective please contact us immediately. Photo proof will be required to verify and if deemed defective by DreamMakers and the manufacture, you will receive a replacement of the same item. DreamMakers will have the defective product picked up at no cost to you (the item must be in its original packaging). DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENT ONLY. Please be sure to open and inspect your products immediately. Any defect must be reported to the customer service department within 48 business hours of receipt of merchandise. Claims for defective merchandise will not be honored if the items is used or installed. Claims will not be honored after 48 business hours.
If you receive a shipment from an order that you placed with dreammakersparty.com with concealed damage, Line Freight, or Ground Shipments (UPS/FEDEX), you must report the damage within 48 hours to our customer service department. If you fail to report the damage in a timely manner you could be responsible for all damages. Please be sure to open and inspect your products immediately. Any defect must be reported to the customer service department within 48 business hours of receipt of merchandise. Claims for defective merchandise will not be honored if the items is used or installed. Claims will not be honored after 48 business hours.
DreamMakers Events & Party Rentals, LLC is a registered corporation in the State of Florida and is responsible for collecting state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of Florida.
This site is provided by DreamMakers Events & Party Rentals, LLC on an "AS IS" basis. DreamMakers Events & Party Rentals, LLC makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Candelabra, Inc. disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. DreamMakers Events & Party Rentals, LLC will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
Secure Payments Options
We accept MasterCard, Visa, Discover, American Express & Paypal. All transactions are handled through a SSL secure server protected by RapidSSL®.
Links to Third Party Sites
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
All content included on this site, such as text, graphics, logos and images are the property of DreamMakers Events & Party Rentals, LLC or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of DreamMakers Events & Party Rentals, LLC and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Say Hello Contact " page.
*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
DreamMakers Events & Party Rentals, LLC makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. DreamMakers Events & Party Rentals, LLC reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, DreamMakers Events & Party Rentals, LLC will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
All products are covered by manufacturer warranties.
FOR PRODUCTS RENTALS
Effective as of August 25, 2017.
As used herein, "DreamMakers" means DreamMakers Events & Party Rentals, LLC and "Client" means the customer identified in the applicable Order, its agents and/or employees, and includes the person or entity for whom the services are being provided, even if the identified Client is an agent for such other person. By accepting any order (“Order”), which acceptance may be verbal or written, Client agrees to the following terms and conditions, which shall apply except as otherwise specifically indicated on any Order.
This is a rental agreement only. Rental Items shall remain the personal property of DreamMakers. No operators are furnished with the Rental Items. The rental period commences on the “Delivery/Will Call/Install” date and ends on the “Pick-up” date shown on the Order. If Client makes greater use of the Rental Items than agreed upon, or does not return will-call items by the “Pick-up” date shown on the Order, additional fees will be charged. Orders finalized within 14 days of the installation may be subject to increased pricing.
A deposit of 50% of the invoice total shall be required to secure an Order. For COD customers, complete payment is due 14 days prior to the event date for “will-call” or delivery and installation orders. DreamMakers may charge a fee of $35.00 on all returned checks.
Except for a cancellation for a default by DreamMakers, upon any cancellation of an accepted Order Client shall be responsible for the cancellation fees specified in the Order. If no cancellation fee is specified in the Order, the following cancellation fees shall apply: Orders cancelled within 30 days of delivery date, 25% of invoice total; Orders cancelled less than 72 hours prior to the Event, but before loaded for delivery, 50% of invoice total; and Orders cancelled after being loaded on a truck, or after the specified pick-up (“install”) time for “will-call” Orders, 100% of the invoice total. A store credit will be issue for any remainder paid amount. All custom orders are non-refundable and not eligible for store credit .
Any contract requirements imposed by Client or any venue must be provided for DreamMaker's review and approval no less than 14 days in advance of the delivery date. It is Client’s responsibility to timely provide for DreamMaker's review and approval any Client or venue PO, non-disclosure, hold harmless or other agreement.
Compliance With Laws; Safety
Client is responsible for obtaining all permits and/or licenses from the appropriate government agencies. If permits or licenses are denied for any reason, Client remains responsible for all obligations pursuant to this Agreement. Client shall not move the Rental Items from the address at which Client represented they were to be used. Client shall not use or allow anyone to use the Rental Items in any illegal or unsafe manner. Client shall not allow any person to use or operate the Rental Items who is not qualified or who has not received and understands the safety and operating instructions or who does not utilize all required safety equipment. Client shall comply with all applicable laws which apply to the use of the Rental Items during the rental period.
If DreamMakers is delivering or installing the Rental Items, Client shall be responsible to: (a) provide or obtain access to the Event location and areas required for DreamMakers to unload and install the Rental Items; (b) ensure all Rental Items will fit into the venue, including doors, elevators and stairwells; (c) coordinate the work of DreamMakers with the work of others to avoid undue delay in DreamMaker's ability to perform the Services and install and remove the Rental Items in a timely and efficient manner; (d) ensure a safe, clear path of ingress and egress for delivery and, if applicable, installation, of the Rental Items; and (e) unless installation is included in the Order, fold and stack the Rental Items, rinse and re-rack all dishes, wipe down all catering equipment and return all Rental Items to the drop-off location for DreamMakers to pick-up. If Client has any questions about the space needed for DreamMakers to unload and install the Rental Items it is Client’s responsibility to ask. Client is responsible for any delays or extra costs associated with providing insufficient access or space. DreamMakers may refuse to deliver Rental Items if there is no safe means of ingress and egress, or charge additional labor costs, and Client shall be responsible for all related cancellation fees and additional labor costs.
Damage to Non-Renatl Items
DreamMakers has no responsibility to move any non-rental items. If, as a courtesy, DreamMakers agrees to move any non-Rental Items, such activity is at Client’s sole risk. DreamMakers shall not be liable for any damage arising there from. Provided DreamMakers takes reasonable care to protect such surfaces, DreamMakers shall not be responsible for any damage to pool decks, flooring, grass, tracks or other surfaces on which Client requests DreamMakers drive, walk or install Rental Items.
Client shall inspect the Rental Items upon pick-up (for will-call orders), arrival and/or upon installation. If Client does not notify DreamMakers of defective, missing or incorrect Rental Items within 2 hours of pick-up or delivery, Client shall be deemed to have accepted the Rental Items in their “as is” condition.
For will-call Orders, Client agrees to return to DreamMakers the Rental Items by the agreed return date (“pick-up” date on Order) or be responsible for all pick-up charges. If the Order includes delivery and pick-up, Client agrees to provide a secure storage location and Client accepts all risk including damage to and liability relative to Rental Items for a reasonable period of time until the Rental Items are picked up by DreamMakers. If additional pickups are needed, a delivery surcharge may be assessed.
Loss or Damage
Client shall be responsible for any losses or theft of Rental Items, and all damage to Rental Items beyond ordinary wear and tear, while in the possession or control of Client. Linens and drapes must be dry before being placed in bags or they may mildew or be otherwise damaged. Client will pay for all Rental Items lost or damaged in an amount equal to the replacement cost of the Rental Items. As indicated in an Order, a damage deposit may be required. Cleaning fees may be charged if additional cleaning is required to return Rental Items to the condition in which they were provided to Client. The damage deposit is fully refundable if all items are returned in the same condition as delivered, reasonable wear and tear excepted. Damage or loss of items, and excess cleaning fees, will result in reduction or forfeit of damage deposit in an amount of up to the replacement cost of the damaged or lost Rental Items or amount of the cleaning fee.
DreamMakers will use commercially reasonable efforts to minimize weather related risks of any outdoor Event. However, should any appropriately installed Rental Items become unusable after delivery to the Event due to high wind, snow, rain, flooding, extreme cold or heat, or any other factor beyond DreamMaker's control, Client shall still be liable for payment in full of all charges. At Client’s request, subject to availability, DreamMakers will attempt to repair, reinstall or replace any properly installed Rental Items damaged due to weather events and Client shall pay DreamMaker's actual costs in connection therewith plus an administrative cost of twenty percent (20%). If there is forecasted to occur during installation extreme weather, DreamMakers may decline to install the Rental Items for the safety of DreamMaker's workers and others.
DreamMakers makes no warranty of merchantability or fitness for any particular use or purpose, either expressed or implied. There is no warranty or representation that the Rental Items are fit for Client’s particular intended use or that they are free of latent defects. DreamMakers shall not be responsible for any defect or failure unknown to DreamMakers. DreamMakers is not the manufacturer of the Rental Items or agent thereof.
Injury or Damage
Client will take all necessary precautions regarding the Rental Items, and protect all persons and property from injury or damage while in possession or control of the Rental Items. Client agrees to indemnify, defend and hold harmless DreamMakers from and against any and all liability, claims, judgments, attorney's fees and costs, including, but not limited to, injuries or death to persons and damage to property, occurring while the Rental Items are in the possession or control of Client, arising out of the use, maintenance, operation, possession, or rental of the items rented, however caused, except arising through the sole gross negligence or willful misconduct of DreamMakers.
Assumption of Risk
Client is fully aware and acknowledges there is risk of injury or damage arising out of the use or operation of the Rental Items and voluntarily assumes all of the above risks. Client agrees to release and discharge DreamMakers from any and all responsibility or liability from such injury or damage against DreamMakers which Client otherwise may be entitled to assert, except to injury or damage arising through the sole gross negligence or willful misconduct of DreamMakers.
Waiver of Special Damages
UNDER NO CIRCUMSTANCE WILL DREAMMAKERS BE LIABLE FOR ANY LOSS OF PROFITS, SAVINGS OR BUSINESS, OR FOR ANY OTHER SPECIAL, INCIDENTIAL, INDIRECT, EXEMPLARY, CONTINGENT, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, WITHOUT REGARD TO WHETHER DREAMMAKERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DreamMaker's performance under this Agreement will be excused or may be delayed or modified without liability in the event of severe weather conditions, strikes, labor disputes, riots, accidents, natural disasters and other Acts of God, and governmental mandates beyond DreamMaker's control. In such event, DreamMakers will promptly notify Client of such conditions. At Client’s request, DreamMakers will use reasonable efforts to provide substitute Rental Items and Services, subject to each party’s written approval of the substitute Rental Items and Services and Rental Prices and Fees.
If the Rental Items include tents:
a. Client shall be responsible for locating underground utilities and other structures, providing DreamMakers with a diagram showing the location thereof, and for any damage resulting from DreamMakers encountering unmarked underground utilities or structures.
Tents are designed to be secured using stakes or, for asphalt or concrete surfaces, concrete anchors, sandbags or blocks. Client accepts full responsibility, and shall indemnify, defend and hold DreamMakers harmless, from and against any claims or damage to persons or property resulting from Client requesting any tent be installed and secured in any other manner. DreamMakers is not responsible for repairing asphalt or concrete surfaces damaged in connection with the normal installation process.
b. Client agrees: (i) prior to the time DreamMakers is scheduled to arrive for installation, to clearly mark the exact location of the tent and have the installation area cleared; (ii) to have a representative present at the time of tent placement; and (iii) to have the contents of the tent, other than Rental Items being picked up by DreamMakers, cleared out before the date the tent is to be taken down. In order to install or takedown a tent, DreamMakers must have clear unobstructed space that is larger than the tent by at least 10 feet on each side and end of the tent. Client shall be responsible for additional charges for any delay incurred, or additional labor, resulting from Client’s failure to prepare the installation site in accordance with these specifications or DreamMakers being required to relocate any tent which was installed according to Client’s original instructions.
c. Tents are rented on an “AS IS” basis. Although the canvas and vinyl fabrics of the tents have been treated for water repellency, DreamMakers disclaims any guarantee or warranty as to the effectiveness of such treatment, or that the fabric of such Items will not stretch, shrink, crack, fade, tear, or leak.
d. From the time DreamMaker's crew leaves after installing the tent, Client shall maintain the tent(s) in good condition. Client shall make no alterations to any tent without DreamMaker's prior written permission. Signs or banners shall not be affixed to the tent top or walls and may be hung only from the “D” rings or wall rope on the side valance of the tent, or from ropes strung between tent poles. DO NOT USE TAPE ON TENT TOPS OR SIDES. Client shall not to allow cooking, fire or any combustible materials under or with twenty (20) feet of the tent.
e. Tents are temporary structures and will not withstand strong wind, rain, lighting, earthquake or other conditions. A tent installed in a safe manner may become unsafe due to such conditions. Client has responsibility to monitor weather and other conditions, especially wind, and bears all responsibility for the safety of persons and property and the decision whether or not to evacuate the tent and tent areas. Client is responsible for developing an evacuation plan for tents and Client should ensure its on-site personnel are thoroughly familiar with tent evacuation procedures. In the event of a predicted or actual extreme weather events, DreamMakers may decline to install, or may dismantle, any equipment, for the safety of DreamMaker's and Client personnel, Event attendees and others.
The prevailing party in any dispute under this agreement shall be entitled to recover its attorney's fees and costs in such action or proceeding.
FOR CUSTOM GRAPHIC ARTWORKS SALES
Due to the nature of our products, all graphic sales are final and no refunds will be given. Please be sure you have read through our shop policies before purchasing to avoid any misunderstandings. We ask you to approve and double check the proofs that we send before making final approval for printed items.
Printed colors may vary from one computer monitor to another, one printer to another, between different types or brands of paper & ink, and also with the choice of printer settings. Also, most items will print out darker than they appear on your monitor. Because there are a vast number of variables involved in printing, there will be no refunds and no design color changes if you do not like the colors when printed. PLEASE BE SURE to print a copy of the sample in the listing before purchasing if color matches are extremely important to you.
Photos should be 300 dpi or higher for proper print quality, that would be at least 500k for most photo sizes. We cannot be held responsible for poor photo quality.
Please note that you are only paying for DreamMakers Events & Party Rentals creative services and time spent designing and personalizing your item which due to copyright restrictions on the character graphics, the digital file we provide to you is permitted for one-time PERSONAL USE. DreamMakers Events & Party Rentals DO NOT OWN THE RIGHTS TO USE THESE CHARACTERS AND THEY ARE NOT FOR SALE. Ownership over the character clip art or graphics belongs to their respective copyright holders. Creative art purchases are for one-time personal use only and not to be re-sold or for use for profit anywhere. This item is not a licensed product.
Note that copyright restrictions on the characters only permit graphics to be used for one time personal use such as party’s decorations. Not all photo labs are aware of this policy and if you have issues with a photo lab refusing to print for you, please explain this to them or try another local photo lab, or print at home yourself.
This file is for personal use only. All rights reserved.